Order Processing Times: You’ll receive a tracking link via email when your order ships out. It usually takes our supplier 3–7 business days to fulfill an order, after which it’s shipped out.
Shipping Times: The shipping time depends on your location and the location of the supplier, but can be estimated as 2-5 business days in the US. Unfortunately, we don't currently ship outside the US, but are hopefully expanding to other countries soon.
Please note though, that these are just estimates and times can vary greatly as our supplier has multiple locations worldwide. Every item is also custom and made-to-order, so it can take a bit longer to receive your order.
Shipping Costs: Our shipping costs are based on prices determined by our supplier and can vary by product and location. To see a full list of our supplier's shipping pricing, visit: https://www.printful.com/shipping#shipping-rates-table. In some instances, our shipping pricing may be greater or less than our supplier's pricing.
Customs Duties/Taxes: An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Delayed or Lost Orders: Before getting in touch regarding delayed or lost orders, please:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office or the delivery carrier if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct and the package wasn't left at the post office or at your
neighbors, get in touch at store@rosaliesongs.com with your order number within 20 days after the estimated delivery date. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Keep in mind that if the tracking information states an order was delivered, our supplier won't refund or reship the order, so we are unable to refund or reship the order.
Incorrect Address: If you find your address is incorrect, incomplete, or returned to us by the shipping carrier, we can send you a replacement order, but shipping will be at your own cost. We are not responsible if your order is lost due to an incorrect or incomplete address being entered at checkout.
Returns & Exchanges: You can see our return policy here: https://store.rosaliesongs.com/policies/refund-policy
